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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Nathan S

September 10, 2024

5  out of  5
rating by Nathan S
"Heidi Kunc was incredibly helpful in setting up my policies. She was prompt, professional, and pleasant to work with. Could not have asked for a better experience."
We responded:
"Thank you, Nathan! I’m happy to hear Heidi gave you such a positive experience. We’re lucky to have her, and it’s great she could assist with your insurance plans. If you need anything, feel free to reach out—we’re here for you! -Debbie"
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Atomic Tint

June 17, 2024

5  out of  5
rating by Atomic Tint
"Outstanding insurance"
We responded:
"Thank you for the five-star review! We appreciate your feedback and look forward to serving you again the in future. Please reach out if there is anything else you may need. -Debbie"
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Hannah Congos

May 8, 2024

5  out of  5
rating by Hannah Congos
"I had the pleasure of working with Heidi and she checked all of the boxes; friendly, efficient and incredibly knowledgeable. I would highly recommend as the process to switch our home/auto was pain free and easy."
We responded:
"Thank you for sharing your experience, Hannah! We're delighted to hear about your positive experience with Heidi and how smooth she made the transition for your home and auto insurance. If you have additional questions, please don't hesitate to reach out. We appreciate your recommendation and look forward to continuing to serve you! – Debbie"
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Grace Richmond

March 22, 2024

5  out of  5
rating by Grace Richmond
"Heidi Kunc was great! She walked me through all the options available for insurance on our new home and to bundle our auto insurance for the best discount. She is very knowledgeable, courteous and professional!"
We responded:
"Welcome Grace! We appreciate your taking a moment to tell us about your appointment with Heidi. She truly exemplifies our office standard in explaining coverages to our customers in a friendly and professional manner. We look forward to servicing your future insurance needs!"
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Joey Koss

March 12, 2024

5  out of  5
rating by Joey Koss
"Heidi K was very helpful in providing quotes for my vehicles when I was looking to switch insurance companies. She was always sure to send follow up emails and make sure everything was taken care of properly. I would highly recommend speaking with her to assist you!"
We responded:
"Joey: we really appreciate your taking a moment to tell us about your experience working with Heidi. She's excellent in her follow up and in making sure all of the details are addressed. Heidi really knows her stuff and is enthusiastic about helping our new customers navigate the change of carriers. Welcome and thank you for your five-star review!"
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Tales from the shop

February 23, 2024

5  out of  5
rating by Tales from the shop
"Heidi is extremely knowledgeable and personable. She did a fantastic job setting me up with a new policy, and making me comfortable with all of the information. She also saved me a bunch of money! Thanks Heidi!"
We responded:
"Dear Tales: Welcome to the Debbie George State Farm Agency! Heidi really knows her stuff and takes the time to share her knowledge with our customers. She makes sure that all the questions are answered. And we're happy to hear we were also able to offer a better value for you. We look forward to servicing your needs in the future. Take care!"
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Brenda Rife

February 23, 2024

5  out of  5
rating by Brenda Rife
"Very happy with becoming a State Farm customer. Heidi Kunc was extremely helpful and knowledgeable, she was a pleasure to deal with. Rates are very reasonable for the coverage you need. If you need coverage or are looking to switch companies like I did, don't hesitate to give them a call and ask for Heidi! :)"
We responded:
"Brenda: thank you so much for taking the time to let us know about Heidi's service. She really is great at explaining the coverages and she's a ball of energy in the office! Heidi loves what she does and it shows. Thanks for the shout out and welcome to the Debbie George State Farm agency!"
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Ivy Zelenak

February 19, 2024

5  out of  5
rating by Ivy Zelenak
"Alexis at state farm was beyond helpful! I was paying an unreasonable amount for car insurance for my teenage son through a different agency. Alexis made everything very easy,and affordable.The car insurance, and home owners insurance had a lot more coverage then i had previous. I couldn't be more pleased with my experience 😀"
We responded:
"Ivy: Welcome to the Debbie George State Farm Agency! Thanks so much for taking a moment to write a review of the service Alexis provided. She's excellent at what she does and is great at making the transition easy on our customers. What a win-win that we could get you better coverage for a better price. We look forward to servicing your family in the future!"
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Jennifer Mccoy

February 5, 2024

5  out of  5
rating by Jennifer Mccoy
"I had the pleasure of speaking with Heidi Kunc about my insurance needs. After coming from a company of 12 years, She made the switch over to State Farm painless and easy. Also saving me a ton of money with great coverage! Will definitely refer her to friends and family! Thank you so much!!!!"
We responded:
"Jennifer: You're welcome! We appreciate your taking the time to write Heidi a 5-star review. She is a professional who knows how to get it done! We're so glad she was able to give you the best of both worlds---a fantastic rate with fantastic coverage. We always welcome referrals and know that we will take great care of them as we did you!"
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quentin piotrowski

January 31, 2024

5  out of  5
rating by quentin piotrowski
"Debbie was Very nice and professional,"
We responded:
"Quentin: we appreciate your taking the time to leave us a 5-star review. We're so happy to hear that you had such a positive experience with our office, and we welcome you to our agency and to State Farm. "
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Kiesha Smith

January 19, 2024

5  out of  5
rating by Kiesha Smith
"I had the pleasure today to speaking with Heidi Kunc. So wonderful and pleasant. Was very informative and helpful to my needs with renters insurance . I give her 5 plus stars 😁 thank you Heidi !!!"
We responded:
"Kiesha: we're so happy to hear that Heidi was able to help with your renters coverage. She does a great job of explaining the details---really putting our customers in the position of making coverage choices that best fit their circumstances. Thanks for taking the time to tell us about your interaction with Heidi, and we look forward to servicing your needs in the future!"
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Wendy Rohm

January 19, 2024

5  out of  5
rating by Wendy Rohm
"Heidi was extremely helpful and a pleasure to work with as I converted from Allstate to State Farm."
We responded:
"Wendy: we appreciate your taking a moment to let us know about your experience working with Heidi. She really does a great job of welcoming new customers to our office, making the change as easy as possible, yet taking the time to be sure our customers understand their insurance coverage choices. Thanks again, and welcome to our office!"
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Natalie

December 30, 2023

5  out of  5
rating by Natalie
"Heidi was great 👍"
We responded:
"Natalie: Welcome to Debbie George State Farm agency! We're so glad Heidi has you squared away and thank you for taking a moment to give her a five-star review. Like all of our team members, Heidi really does work hard at providing exceptional customer service. Thanks, again, and have a Happy New Year!"
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Collin

December 28, 2023

5  out of  5
rating by Collin
"I had a pleasant experience getting myself setup with the help of Heidi Kunc. This was new to me, so Heidi exercised her knowledge and patience to make sure I was going to have what I needed and a good understanding of it. Thanks much!"
We responded:
"Collin: We so appreciate your 5-star review of Heidi's top notch customer service. Heidi does an outstanding job of reviewing all of the details of the insurance coverage--something that all of our Debbie George State Farm team members pride themselves on. And you're right, she also takes the time to make sure you know what you're getting. Thanks again for your review and have a very Happy New Year's!"
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Anna Yezzi

December 28, 2023

5  out of  5
rating by Anna Yezzi
"Heidi was so helpful and patient with us. She was able to get exactly what my father wanted at a fair price. She took her time with us and answered all our questions."
We responded:
"Anna: your kind words about Heidi's assistance mean a lot to us! We're thrilled to hear that she was not only helpful but also patient in ensuring your father got exactly what he wanted. At Debbie George State Farm, our team takes pride in providing exceptional service, and Heidi exemplifies that commitment. Should you ever need further assistance or have more feedback to share, please don't hesitate to reach out. We're here for you and your family! 🌟🚗💼"
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A A

December 19, 2023

5  out of  5
rating by A A
"I had the wonderful chance of being referred over to Heidi Kunc, I used to be with a different agency that was suggested by my dad but Heidi has shown AMAZING customer service, I haven’t even bothered to check with my parents insurance agency. She was able to answer all of my questions, very friendly and got me signed up same day. I am excited to work with her and in the future:)"
We responded:
"Alexis: thanks for taking the time to tell us about the great job Heidi did in helping you with your coverages. She really is thorough in being sure you understand your coverage choices. Our team works hard to take the time to provide excellent service, and we appreciate those who think enough of us to refer us to friends and family. And I know that Heidi is looking forward to continuing providing you exceptional service, as is the rest of the team! Happy New Year's! 🌟🌟🌟 "
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Allison Wertman

November 29, 2023

5  out of  5
rating by Allison Wertman
"Heidi Kunc was extremely helpful and really took her time to explain what every little thing meant. She only recommended insurance that made sense for us and didn’t make me feel like just another sale. She also managed to give me far more coverage and saved me $3,600 a year."
We responded:
"Hi Allison! 🌟 Thank you for your fantastic feedback! 😊 We're thrilled to hear that Heidi provided you with exceptional service and took the time to explain everything thoroughly. 🤓 It's our commitment to ensure you understand your coverage completely! 💬 Saving you $3,600 a year while offering more coverage is truly wonderful news! 🎉 We appreciate your trust in us and look forward to serving you in the future. 🚗💨 If you have any more questions or need assistance, feel free to reach out. 📞 💰"
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sherri pierce

November 19, 2023

5  out of  5
rating by sherri pierce
"Hedi was very helpful and knowledgeable. I’m glad we got our insurance with this company ."
We responded:
"Sherri, I'm thrilled to hear about your positive experience with Heidi! 😊 We strive to provide helpful and knowledgeable service to our customers . If you ever have more questions or need assistance, don't hesitate to reach out to Debbie George State Farm. We're here for you! 👍 Thank you! "
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Jeremy Krylow

October 13, 2023

5  out of  5
rating by Jeremy Krylow
"I recently had the pleasure of working with Heidi from State Farm to obtain new insurance coverage, and my experience was nothing short of amazing! The moment we first spoke on the phone, her friendly attitude instantly put me at ease. Her knowledge and expertise in the world of insurance was truly impressive, allowing my decision making experience to be both informative and quick!! Heidi's attention to detail and interest in understanding my needs was remarkable. She took the time to listen to my preferences, allowing her to recommend the perfect coverages. Her ability to ask the right questions and offer insightful suggestions demonstrated her deep understanding of both home and auto insurance. Throughout the process of enrollment, Heidi's professionalism and dedication to customer satisfaction were evident. Her detailed explanations of coverages, deductibles, and even potential addons were invaluable in helping me make the best choices. She was always available to address my concerns, promptly responding to my inquiries with a genuinely caring and positive attitude. She effortlessly combined her product knowledge with storytelling, making the process not just informative but also very relatable. I highly recommend speaking with Heidi to anyone in need of excellent insurance coverage. --Jeremy"
We responded:
"Jeremy, thank you for taking the time to share your wonderful experience with Heidi at Debbie George State Farm! We're delighted to hear that Heidi provided attentive and insightful service for your home and auto insurance needs. Providing quick and efficient service while ensuring that you understand and feel supported in your individual requirements is our top priority. We're here to help, so please feel free to drop by or give us a call anytime you need assistance or have questions. Your satisfaction is important to us, and we look forward to continuing to serve you in the future. Thank you for choosing Debbie George State Farm!"
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Kim Carroll

September 21, 2023

5  out of  5
rating by Kim Carroll
"Great communication and helps with claims thoroughly"
We responded:
"👏 Thank you, Kim! 🙌 We're thrilled to know you appreciate our commitment to great communication and thorough claims assistance. 📞💼🔍 Your satisfaction is our top priority! If you ever need further assistance, feel free to reach out to Debbie George State Farm Insurance. 😊🚗 Thank you! "
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Ryan Kearns

July 11, 2023

5  out of  5
rating by Ryan Kearns
"We have done business with Laura at Debbie George State Farm for over 5 years and I greatly appreciate the excellent customer service and attention to detail. Debbie George is also extremely generous, supporting nonprofits throughout Northeast Ohio that her customers care about. Working with Debbie George State Farm makes insurance needs easy!"
We responded:
"Hi Ryan! Thank you for your kind words, we are so glad to hear that you had a positive experience working with Laura. We are proud of our commitment to providing excellent customer service and attention to detail. We also believe that it’s important to give back to our community, and we're grateful that you appreciate our support of local nonprofits. We look forward to the years we have ahead and thank you again for your 5-star review! Please don't hesitate to reach out to us if you have any questions."
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Binita Patel

March 30, 2023

1  out of  5
rating by Binita Patel
"Horrible experience! I pay the bill they email my husband on the payment. When i made it clear since I’m paying i would like all the corresponding emails or text! Due to that they just terminated our policies cause i assume i paid since i was out of the country and my husband thought I paid as well and without any warning or calls they just terminated the insurance and now i pay more cause of their mistakes! I would not recommend this place at all. Biggest mistake of leaving Geico and entrusting them! With no choice i am stuck with them. It’s sad they do not acknowledge their mistakes. I clearly don’t understand how you get payments from me and send the correspondence to my husband. Seriously? You put my husband email with my phone number and i don’t even know how to explain what a mess you made and at the end of the day we have to pay for your mistakes. I can’t even reiterate how annoyed I am with their service and this place. Sad!!!!"
We responded:
"Hi Benita, we appreciate you leaving us your feedback. We apologize if there were any miscommunications, but our records indicate we had over 15 texts between you and our team regarding lapsing policies in mid-February. This was seemingly acknowledged by your husband yesterday when he came to reinstate coverage. We are happy to speak with either of you to see if there is anything further we can do to remedy the situation."
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Thomas W Burker Sr

March 29, 2023

5  out of  5
rating by Thomas W Burker Sr
"It's not often that you stick with a company for more than 25 years. The Debbie George agency has served my family well with regards to all types of policies from auto to home to umbrella to renters to jewelry and art. Just today Heidi helped me with yet another policy situation. You can't go wrong - great people ... great service."
We responded:
"Mr. Burker: Thank you so much for taking out the time to write us a 5-star review! Please know that it's been a pleasure working with you regarding your insurance policies all of these years. And yes, Heidi is our newest addition to the team and is already doing a bang-up job in handling our customers' policies. Thanks for pointing out her efforts! Have a good one---"
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Ryan Konya

March 23, 2023

5  out of  5
rating by Ryan Konya
"Alexis is the best! Always goes out of her way to get the info I need or make changes or to simply walk me through something I’m not familiar with."
We responded:
"Ryan: thank you for taking out a few minutes to compliment Alexis's handling of your insurance policies. She works hard to provide top notch service to our customers and we appreciate your acknowledging her. Take care! "
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J M

February 16, 2023

5  out of  5
rating by J M
"Probably the world's best insurance agent. Has an amazing staff who works hard and is always ready to fix any issues. I highly recommend Debbie and her team."
We responded:
"JM: so sweet of you to give us a 5-star review! I am blessed with a fantastic team that are 'Johnny-on-the-Spot" and always give their best. Thanks for taking time to recognize them!"